Optimise all channels for all customer types across all platforms
Tracxion tracks and links all customer contact data creating unique insight about operational performance, driving enhanced customer experience in real-time and substantially reducing cost
If you know what's needed to run a contact centre well, you will love Tracxion
Operations Manager – Capita
Tracxion is designed for any technology environment to supercharge your contact centre
A solution to meet any challenge
The breadth and capability of Tracxion, blended with technology from our selected partners, allows us to meet the most demanding challenges
What is Tracxion?
Tracxion is a suite of applications that can be deployed separately or together to meet your specific requirements
Drive performance improvement in real time, whatever your objectives. Live uses real time data to support agents & operational management
- Embedded behaviour change models
- Immediate efficiency gains
- Reduced Customer Effort
- Improved Agent Experience
Structures the processed real time events to provide specific outputs for third party applications such as WFM or Journey Analytics
- 100% configurable
- Granular, real time event level data
- Multi channel
- Combine multiple platforms
Provides the most comprehensive, augmented dataset for reporting, analytics and export. Combines with external data for added granularity
- Accessible via most BI platforms
- Preformatted reports and dashboards
- Preconfigured customer journeys
- 100% configurable to any custom KPIs
End to end customer journey management, elevates your contact centre to be an integral element of your customer communication strategy
- Link contact activity to external data sources (web, app etc.)
- Understand end to end journeys
- Orchestrate better outcomes
- Reduce unnecessary contact
Collects all real time contact events and processes these to deliver comprehensive data in a standard structure, irrespective of source
- 100% configurable
- Vendor & technology agnostic
- Multi channel
- Prebuilt event adapters
It puts all the data I need to do my job at my fingertips, in the format that I need
Operations Manager – Utility
What to expect
Return on investment
Demonstrable in year returns easily exceed 150% making an easy case for investment
Easy to deploy
Cloud ready, quick to implement and configure
Immediate performance improvements
Tracxion Live alone has been shown to drive an immediate 8-13%+ improvement in efficiency – other benefits accrue on that solid base
What to expect
Reduced attrition
Greater levels of agent autonomy and self management deliver increased agent satisfaction
Reduced Churn
Enhanced CX drives lifetime value and increased advocacy
Improved Productivity
Identify and reduce unproductive agent activity by up to 50%
Improved CSat & NPS
CES predicts your NPS in real time across 100% of contact
The fact that the data is real time and is combined from multiple sources is transformational
Operations Manager – Leading charity
8-13%+ improvements “out of the box” with further efficiencies as you integrate into your Customer Experience management
We'd love to hear from you
What is your challenge?
Contact us now and one of our team will be in touch
